WHAT KINDS OF PAYMENT METHODS ARE AVAILABLE?

  • Credit / Debit Card (Visa and Master Card)

  • PayPal

  • Bank transfer

  • Pay At pick up location (HAUS No3)

 

WHAT ARE DELIVERY OPTIONS?

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

  • Home Delivery (within Thailand): 2 - 5 business days

  • HAUS No3 Pick Up: 1 - 2 business days

  • During the holidays, delivery may be delayed by an additional 1-3 business days.

 

HOW MUCH WILL SHIPPING COST? 

  • We offer free delivery on all our products* (within Thailand)

  • *On orders over 600 ฿. Orders under 600 ฿ will be charged a small shipping fee of 69 ฿. 

 

WHAT SHIPPING COMPANIES DO YOU USE? 

  • We use Thai Post as a standard shipping method. 

 

HOW DO I RETURN MY ITEMS?

 

IS MY ORDER ELIGIBLE FOR RETURN?

  • In order to return your items, your merchandise must meet the following criteria:

    1. Items purchased within the Sale section are returnable, but only for Store Credit Refund. 

    2. Items must be in original condition: unwashed and unworn

    3. Items must have all tags attached.

    4. Items must be returned within 30 days from the date the item is received.

    5. For a credit card refund, the item must be returned within 30 days from the date you received the order.

    6. All other returns will be refunded in store credit.

    7. Monoleisure will process the compensation only when the return meets all of the above conditions.


Monoleisure reserve the rights to reject any refunds for opened or used product.

Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Monoleisure does not give or intend to give any answers to medical related questions and this Site does not replace any medical professional or medical resources. Monoleisure does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Site. If you are in need of medical attention, call emergency services or your physician immediately.

 

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

  • Expect to receive the refund after the lapse of approximately 5-7 business days from the date you returned your items.

  • Please note, once a refund is made for the Credit Card Refund, it will only be reflected on your next billing statement.

 

HOW DO I KNOW THE STATUS OF MY RETURN?